Be sure to have proof that you had prior contact with a person that is accusing you of spamming. We will not shut anyone down until the matter is investigated but you must be able to provide proof.

1. HostingSolo customers, or any user of bandwidth and/or services on our network (herein described as 'users') are prohibited from sending UBE/UCE. Users may be asked to produce records that verify that explicit affirmative permission was obtained from a recipient before a mailing was sent. HostingSolo may consider the lack of such proof of explicit affirmative permission of a questionable UBE/UCE at its sole discretion.

2. HostingSolo customers are prohibited from maintaining open mail relays on their servers. Ignorance of the presence or operation of an open mail relay is not and will not be considered an acceptable excuse for its (the open mail relay) operation. Multiple infractions of this policy will result in a discontinuation of service.

3. HostingSolo customers will be notified in the event that their sites are in violation of the above policy. Again, failure to rectify such situations may be cause for termination of service.

4. HostingSolo customers are prohibited from providing hosting services for websites that have been included in UBE/UCE. Hosting includes, but is not limited to, hosting website(s), providing DNS services as well as website redirect services.

5. Valid complaints received by HostingSolo will be forwarded to the customer for a response and resolution. If within twenty-four (24) hours there is no response, HostingSolo may block traffic to and from the IP address involved in the UBE/UCE complaint until the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. All users are responsible for maintaining a working e-mail contact and updating that information with HostingSolo when it changes.

6. If HostingSolo receives repeat complaints indicating that a problem has not been resolved, HostingSolo reserves the right to suspend and/or cancel any and all services provided to the user after a notification of no less than two (2) hours.

To report an incidence of abuse, please email abuse@HostingSolo.com

Misrepresentation of Transmission Information
Forging, misrepresenting, omitting or deleting message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of a message is prohibited.

Viruses and Other Destructive Activities
Use of the Services for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mailbombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any Subscriber to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, service or equipment) or conduct their business over the Internet.

Hacking
"Hacking" and related activities is prohibited. "Hacking" includes, but is not limited to, the following activities: illegally or without authorization accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans and other activities designed to assist in hacking.

Export Control Violations
The exportation of encryption software outside of the United States and/or violations of United States law relating to the exportation of software is prohibited.

Child Pornography
The use of the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. HostingSolo is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, the Services.

Other Illegal Activities
The use of the Services to engage in any activities that are determined by HostingSolo, in its sole and absolute discretion, to be illegal is prohibited. Such illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, fraudulently charging credit cards or displaying credit card information of third parties without their consent, and failure to comply with applicable online privacy laws. HostingSolo will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.

Obscene, Defamatory, Abusive or Threatening Language
Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.

Other Activities
Engaging in any activity that, in HostingSolo's sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with or be harmful to) the Services, HostingSolo's business, operations, reputation, goodwill, customers and/or customer relations, or the ability of HostingSolo's customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate this User Agreement. In addition, the failure by a Subscriber to cooperate with HostingSolo in correcting or preventing violations of this User Agreement by, or that result from the activity of, a customer of the Subscriber is a violation of this User Agreement.

In general, HostingSolo does not monitor its customers' websites or activities to determine whether they are in compliance with this User Agreement. However, when HostingSolo becomes aware of any violation of this User Agreement, HostingSolo may take any action to stop or correct such violation, including, but not limited to, shutting down a website, denying access to the Services or to the Internet, and/or removing information. In addition, HostingSolo may take action against a Subscriber or a customer of such Subscriber because of the activities of such customer. HostingSolo reserves the right to take any such action even though such action may affect other customers of the Subscriber.

HostingSolo may disclose any information in its possession, including, without limitation, information about Subscribers, internet transmissions and website activity in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request, to protect HostingSolo or others from harm, and/or to ensure the proper operation of the Services. HostingSolo has no obligation to notify any person, including the Subscriber about whom information is sought, that HostingSolo has provided the information.

In accordance with the Digital Millennium Copyright Act, HostingSolo has adopted a policy that provides for termination of websites hosted by HostingSolo that are found to infringe on copyrights of third parties. If a copyright holder believes that there has been a violation of his or her copyright on a website that is hosted by HostingSolo or its subsidiaries, and the copyright holder wants HostingSolo to remove the website or disable the material in question, HostingSolo will remove the website or disable the material if the copyright holder provides us with all of the following information:

1. A signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed. Identification of the copyrighted work that is claimed is being infringed, or, in the case of claimed infringement of multiple copyrighted works, a representative list of such works.
2. Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material.
3. Information reasonably sufficient to permit us to contact the person giving the notification, such as an address and telephone, and, if available, an electronic mail address at which such person may be contacted.
4. A statement that the person giving the notification has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information in the notification is accurate, and under penalty of perjury, that the person giving the notification is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Notices should be directed to:

• Legal Department
  HostingSolo
  101-215 Parkdale Avenue.
  Ottawa, ON. K1Y 4T8